SHIPPING:
We offer a wide range of shipping options - whether you prefer Ground or require Next Day Air. Be sure to specify how you would like us to ship your merchandise at the time of purchase.
Free Shipping Bonuses:
We offer free standard shipping on all orders over $49. Orders usually ship via FedEx Ground, which normally takes 3-6 business days to arrive. If you would like to upgrade to 2nd day or overnight delivery you may select this option at checkout.
Shipping Standards:
We employ and adhere to Herbalife's Standard Operating Procedures, including a 7% packaging and handling fee. Shipping standards are provided below to better serve your expectations and ensure consistent quality service.
* Orders placed before 3:00pm EST will be sent to the warehouse the same business day. These orders normally ship the same day.
* Orders placed after 3:00pm EST will be sent to the warehouse the next business day. These orders normally ship the next business day.
* Orders usually leave the warehouse within 24 hours of processing during business days.
* Orders placed on holidays, weekends or during the beginning and end of the month can be delayed on rare occasions.
* Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
* Tracking numbers will be sent once it is becomes available. Due to spam filters and other email delivery problems if you do not receive you tracking number you can call us at 1-888-223-6865 and we will provide you the latest information available.
# Flat Rate Ground ship: $8.00 (FREE over $49 order)-FedEx
# Flat Rate 2nd Day air: $12.00 (orders below $49)-FedEx
# Flat Rate 2nd Day air: $8.00 (orders between $49 and $99)-FedEx
# Flat Rate 2nd Day air: FREE over $99 order-FedEx
# Overnight: Flat rate $16.00 or 10% of your order, whichever is greater. FedEx only
(Subject to change per FedEx)
* Occasionally, popular items are backordered at the Herbalife warehouse. Unfortunately, we are not informed beforehand if an item is on backorder. The backordered item will be shipped separately via FedEx. Backordered items cannot be cancelled or expedited once the order is sent to Herbalife warehouse. If the backordered item was part of a larger Next Day or 2-Day shipping order, we cannot give you credit for the extra shipping charges for the partial order since Herbalife does not credit us.
Damaged Merchandise
In the event you receive damaged merchandise, please retain the original shipping carton and contact the local carrier office immediately to obtain an inspection report. Ask the carrier to return the merchandise (receipt enclosed) to us. Under no circumstances should you attempt to return the merchandise yourself. This is for your own protection.
Lost Merchandise
On rare occasions, merchandise is lost in transit. If this occurs, your order will be replaced only after the shipment has been traced by the carrier. Upon notification of a non-delivery from the carrier, a claim will be filed and the merchandise will be replaced or a credit will be applied to your credit card.
Sales Tax:
Sales Tax will be added according to your state sales tax rate. Sales tax is applied to
the total retail amount of the order, not including shipping and handling charges
(where applicable) and is based on the shipment's destination state and local sales tax
rates. In the event that additional charges may apply, we may make modifications to
your order and notify you after the order is processed.
As Herbalife distributors, sales taxes are charged for each order we place to have directly shipped to you. When consumers qualify, HerbalWiseSupplements absorbs the costs of the actual shipping charges. Sales Taxes, however, are not absorbed by HerbalWiseSupplements since it varies from state to state. The tax table below offers a guide as to how Herbalife collects taxes on their products under contractual law with each State.
Some states do not charge sales tax on Herbal supplements.
The following states do not charge sales tax on Herbal supplements:
# Alaska (AK)
# Hawaii (HI)
# Oregon (OR)
# New Hampshire (NH)
# Delaware (DE)
# Montana (MT)
# New Mexico (NM)
# New Jersey (NJ)
# New York (NY)
# Pennslyvania (PA)
# Florida (FL)
# Maryland (MD)
# Texas (TX)
The following states charge sales tax on Herbal supplements: (*)
# Alabama (4%)
# Arkansas (9%)
# Arizona (5.60%)
# California (8.50%)
# Colorado (5%)
# Connecticut (6%)
# Washington D.C. (5.75%)
# Georgia (7%)
# Iowa (5%)
# Idaho (6%)
# Illinois (6%)
# Indiana (6%)
# Kansas (7.30%)
# Kentucky (6%)
# Louisana (4%)
# Massachusetts (5%)
# Maine (6%)
# Michigan (6%)
# Minnesota (7%)
# Missouri (7%)
# Mississippi (7%)
# North Carolina (7%)
# North Dakota (5%)
# Nebraska (5.50%)
# Nevada (6.50%)
# Ohio (7.50%)
# Oklahoma (8.40%)
# Rhode Island (7%)
# South Carolina (6%)
# South Dakota (4%)
# Tennessee (9.50%)
# Utah (4.75%)
# Virginia (5%)
# Vermont (6%)
# Washington (9%)
# Wisconsin (5%)
# West Virginia (6%)
# Wyoming (4%)
(*) Obviously, tax rates are subject to change anytime through local legislation.
